Filling of Complaints and Grievances
Administrative complaint and grievances may be filed for any of the following grounds for disciplinary action. This refers to the process of receiving formal administrative complaints against DepEd personnel filed before the appropriate Disciplining Authority. A party who is adversely affected by any offenses punishable under DepEd Order 49 may file a complaint with the disciplining authority.
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Office or Division: |
Administrative Office |
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Classification: |
Highly Technical |
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Type of Transaction: |
G2C – Government to Civilian |
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Who may avail: |
DepEd Personnel, Students, any person complaining against DepEd Personnel |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Sworn written administrative complaint containing the following (1 original copy): · Full name and complete address of the complainant · Full name, complete address, position and office of the person complained of · A narration of relevant and materials facts which shows the acts or omissions allegedly committed by the person · Certified true copies of documentary evidence and affidavits of his/her witnesses, if any · Certificate of non-forum shopping |
Client |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
SUBSTANTIVE COMPLIANCE COST |
PROCESSING TIME |
REQUIRED NO. OF SIGNATURES |
PERSON RESPONSIBLE |
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1. Submit all requirements at the Records Section |
1. Evaluate the completeness of the requirement a. If complete; review the veracity of the complaint b. Otherwise, client will require to submit additional documents |
None |
None |
1 day a. |
2 |
Administrative Officer V |
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1. If the complaint is sufficient in form and substance the disciplining authority shall: a. Require the person complained of to submit counter affidavit/ comment under oath b. If not, the disciplining authority will dismiss the complaint |
None |
None |
1 day |
2 |
Administrative Officer V |
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2. Determine if Prima Facie Case exists; a. If so, conduct perliminary investigation b. If not, the complaint will request for dismissal a. |
None |
None |
2 days |
2 |
Administrative Officer V |
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Total: |
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3 days |
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