GOVPH

Office or Division:

Schools

Classification:

Complex to Highly Technical

Type of Transaction:

G2C: Government to Civilian

Who may avail:

Parents/Guardians of Learners

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Complaint Form/ Incident Report

School

Attendance / Minutes of the Meeting

School

Agreement Form

School

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

SUBSTANTIVE COMPLIANCE COST

PROCESSING TIME

REQUIRED NO. OF SIGNATURES

PERSON RESPONSIBLE

Fill up a Complaint Form or write an Incident Report

Interview the complainant

None

None

4 hours

School Head

Attend a meeting with the respondent (if necessary)

Mediate the meeting between the complainant and respondent

None

None

2 days

School Head/ Guidance Leader

Sign an Agreement Form

(if applicable)

Prepare the Agreement Form

15 mins

School Head/ Guidance Leader

Total:

2 days, 4 hours, 15 minutes